Shipping policy
Last updated: June 8, 2026
Shipping Policy
At RidgeBack Gear, we want your order to arrive safely and without hassle. Below you will find information about processing times, delivery estimates, tracking, and shipping related issues.
Order Processing
All orders are processed within 1 to 3 business days after placement.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons, promotions, or periods of high order volume, processing may take slightly longer than usual.
Once your order ships, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery is typically 7 to 15 business days after your order has been processed.
Shipping timeframes are estimates only and are not guaranteed.
Occasional delays may occur due to high demand, carrier issues, weather conditions, holidays, fulfillment partner delays, or other circumstances outside our control.
Fulfillment Partners
RidgeBack Gear may use third party suppliers, vendors, carriers, or fulfillment partners to help process, prepare, ship, and deliver orders.
Your purchase relationship remains with RidgeBack Gear, and we are here to help with questions about your order.
Shipping Insurance
Optional shipping insurance may be available at checkout for an additional fee.
If selected, your order may be protected against eligible loss, damage, or delivery issues during transit, subject to the terms of the insurance provider.
If shipping insurance is not selected, we will still do our best to help with shipping issues, but RidgeBack Gear is not responsible for lost, stolen, or damaged packages once they have been handed off to the carrier, except as required by law or stated in our posted policies.
Tracking Your Order
You will receive a tracking number by email once your order has shipped.
Please allow a short window for tracking updates to appear after dispatch.
If you cannot find your tracking email, contact us at ridgebackgear@gmail.com and we will help.
Incorrect Shipping Information
Please double-check your shipping address before completing checkout.
RidgeBack Gear is not responsible for delays or lost packages caused by incorrect or incomplete shipping details provided at checkout.
If you notice an address error shortly after placing your order, contact us immediately at ridgebackgear@gmail.com. We will do our best to correct it before your order ships, but changes cannot be guaranteed once processing has started.
Delays
While we aim to deliver orders within the estimated timeframe, delays can occasionally happen due to carrier disruptions, weather events, public holidays, high shipping volume, fulfillment partner delays, or other circumstances outside our control.
If your order appears delayed, please contact us with your order number and we will help review the tracking information.
Lost, Stolen, or Damaged Packages
If your package arrives damaged or appears lost in transit, contact us as soon as possible at ridgebackgear@gmail.com with your order number and details about the issue.
Photos may be requested for damaged items so we can review the issue and help find the best resolution.
If tracking shows delivered but you have not received your package, we recommend checking with household members, neighbors, your mail area, and your local carrier first.
If you purchased shipping insurance, contact us promptly so we can assist with the claims process.
Split Shipments
In some cases, your order may arrive in separate packages depending on item availability, warehouse location, or fulfillment partner routing.
Tracking will be provided for each shipment where applicable.
Questions
Questions about your order or shipping can be sent to ridgebackgear@gmail.com.