Refund policy

Last updated; June 8, 2026

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a refund or replacement.

To start a refund or replacement request, contact us at ridgebackgear@gmail.com with your order number, a brief description of the issue, and photos if the item is damaged, defective, or incorrect.

Due to the nature of our fulfillment process, we may not require items to be physically returned. Each request will be reviewed on a case-by-case basis, and we will work with you to find the best resolution.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, incorrect, or missing. Photos of the issue may be requested so we can review the problem and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items may not be eligible for refunds or replacements, including custom or personalized products, items damaged due to misuse, or items with issues reported after the 30-day return window has passed.

If you have questions about a specific item, contact us at ridgebackgear@gmail.com before placing your order.

Exchanges

If you would like a different item, we recommend contacting us first so we can help resolve your original order. Once your original order is resolved, you may place a new purchase for the item you want.

Refunds

Once your request has been reviewed and approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ridgebackgear@gmail.com.